This page explains how to request deletion of the personal data that Datametrics Technology S.A.C. holds about you — whether you are a website visitor, a client, or an end user of a business that uses one of our applications connected to Facebook, Instagram, WhatsApp or another platform.
1. Which situation applies to you?
- A. Website visitor or lead: you submitted a form, downloaded a resource, subscribed to the newsletter or booked a meeting on data-metrics.pro.
- B. Datametrics client: you contracted a service or connected a Datametrics Application to your social-media or messaging accounts.
- C. End user of an application: you wrote to the WhatsApp, Instagram or Facebook account of a business that uses an application operated by Datametrics, or interacted with content published through it.
2. Request by email (all cases)
- Email sergio@data-metrics.pro with the subject "Data deletion".
- Tell us which situation applies (A, B or C) and the details that let us locate your data: the email or phone number you used and — if you are an end user — the name of the business you wrote to and the platform (WhatsApp, Instagram, Facebook, etc.).
- Within 72 hours we will acknowledge receipt with a request number.
- We will complete the deletion within 30 days at most and send you a confirmation. We may ask you to verify your identity so that we do not delete someone else's data.
3. Facebook, Instagram and WhatsApp users
If you authorised a Datametrics Application from your Facebook or Instagram account (for example as administrator of a page or business account), you can also start the deletion from the platform itself:
- On Facebook go to Settings & privacy → Settings → Apps and websites (on Instagram: Settings → Security → Apps and websites).
- Find the Datametrics application and select Remove.
- Removing it revokes our access and the platform automatically sends us a data-deletion request. We process it exactly like requests received by email: access tokens are deleted immediately and all remaining associated data within 30 days. You can ask us by email for the status of the request, quoting your platform user ID.
If you are an end user who wrote to a business (you did not authorise any application), follow the email procedure in section 2 or contact the business; we will coordinate the deletion with them as the controller of your data.
4. Clients: disconnecting an application and deleting its data
- Revoke the authorisation from the platform (Facebook Business Settings → Integrations → Apps; WhatsApp Manager; or the equivalent TikTok, LinkedIn or Google console) or ask us by email.
- Once access is revoked, we delete the tokens immediately.
- The application's messages, contacts and content are deleted within 30 days of disconnection or end of service, or sooner if you request it. If you need an export of your data beforehand, ask for it in the same email.
5. What we delete and what we may keep
- We delete: your contact details, messages and conversation metadata, attachments, scheduled content, access tokens and platform identifiers, attribution records and your newsletter subscription.
- We may keep, in limited and restricted form: data that a law obliges us to retain (for example accounting and tax records of invoiced services) for the statutory period; and a minimal record of the deletion request itself (date, request number, identifier) to be able to demonstrate that we honoured it.
- Backups are overwritten on a cycle of at most 30 days; deleted data is not restored from them.
6. Contact
Datametrics Technology S.A.C. · RUC 20611645971 · Cal. Enrique Palacios 360, Int. 608, Miraflores, Lima 15074, Peru · sergio@data-metrics.pro · +51 933 363 169. More information in our Privacy Policy.