This page explains how to request deletion of the personal data that Datametrics Technology S.A.C. holds about you — whether you are a website visitor, a client, or an end user of a business that uses one of our applications connected to Facebook, Instagram, WhatsApp, TikTok or another platform.
1. Which situation applies to you?
- A. Website visitor or lead: you submitted a form, downloaded a resource, subscribed to the newsletter or booked a meeting on data-metrics.pro.
- B. Datametrics client: you contracted a service or connected a Datametrics Application to your social-media or messaging accounts.
- C. End user of an application: you wrote to the WhatsApp, Instagram, Facebook or TikTok account of a business that uses an application operated by Datametrics, or interacted with content published through it.
2. Request by email (all cases)
- Email privacy@data-metrics.pro (or sergio@data-metrics.pro) with the subject "Data deletion".
- Tell us which situation applies (A, B or C) and the details that let us locate your data: the email or phone number you used and — if you are an end user — the name of the business you wrote to and the platform (WhatsApp, Instagram, Facebook, TikTok, etc.).
- Within 72 hours we will acknowledge receipt with a request number.
- We will complete the deletion within 30 days at most and send you a confirmation. We may ask you to verify your identity so that we do not delete someone else's data.
3. Facebook, Instagram and WhatsApp users
If you authorised a Datametrics Application from your Facebook or Instagram account (for example as administrator of a page or business account), you can also start the deletion from the platform itself:
- On Facebook go to Settings & privacy → Settings → Apps and websites (on Instagram: Settings → Security → Apps and websites).
- Find the Datametrics application and select Remove.
- Removing it revokes our access and the platform automatically sends us a data-deletion request. We process it exactly like requests received by email: access tokens are deleted immediately and all remaining associated data within 30 days. You can ask us by email for the status of the request, quoting your platform user ID.
If you are an end user who wrote to a business (you did not authorise any application), follow the email procedure in section 2 or contact the business; we will coordinate the deletion with them as the controller of your data.
4. Clients: disconnecting an application and deleting its data
- Revoke the authorisation from the platform (Facebook Business Settings → Integrations → Apps; WhatsApp Manager; or the equivalent TikTok, LinkedIn or Google console) or ask us by email.
- Once access is revoked, we delete the tokens immediately.
- The application's messages, contacts and content are deleted within 30 days of disconnection or end of service, or sooner if you request it. If you need an export of your data beforehand, ask for it in the same email.
5. TikTok users and TikTok business accounts
5.1 Clients: revoking access of a TikTok Business Account
- Revoke the authorisation from TikTok: open TikTok for Business → Settings → Apps / Connected apps (or the corresponding "Manage app permissions" screen of your TikTok account), find the Datametrics application (Chato) and remove it. Alternatively, ask us by email at privacy@data-metrics.pro and we will disconnect the account for you.
- Once access is revoked, we delete the TikTok access and refresh tokens immediately.
- Within 30 days we delete all remaining data of the connection: conversation threads (direct messages), comments, TikTok user identifiers (open_id and conversation ids), message timestamps and delivery status, and the TikTok Business Account identifiers. If you need an export of your conversations beforehand, ask for it in the same email.
5.2 TikTok users: requesting deletion of your messages and comments
If you are a TikTok user who wrote to, or commented on, a business account that uses a Datametrics Application, you can request deletion of your data in two ways:
- Directly to us: email privacy@data-metrics.pro with the subject "Data deletion TikTok", stating the name of the business you interacted with and your TikTok username or display name. We will acknowledge receipt with a request number within 72 hours and complete the deletion within 30 days at most.
- Through the business: contact the business account you wrote to; as controller of your data it will forward the request to us and we will execute it within the same periods.
Deletion covers the messages and comments you exchanged with that business, your TikTok user identifiers and the associated conversation metadata held in our systems. It does not affect content stored on TikTok itself, which is governed by TikTok's own privacy policy and deletion tools.
6. What we delete and what we may keep
- We delete: your contact details, messages and conversation metadata, attachments, scheduled content, access tokens and platform identifiers, attribution records and your newsletter subscription.
- We may keep, in limited and restricted form: data that a law obliges us to retain (for example accounting and tax records of invoiced services) for the statutory period; and a minimal record of the deletion request itself (date, request number, identifier) to be able to demonstrate that we honoured it.
- Backups are overwritten on a cycle of at most 30 days; deleted data is not restored from them.
7. Contact
Datametrics Technology S.A.C. · RUC 20611645971 · Cal. Enrique Palacios 360, Int. 608, Miraflores, Lima 15074, Peru · Deletion and privacy requests: privacy@data-metrics.pro · General: sergio@data-metrics.pro · +51 933 363 169. More information in our Privacy Policy.